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13.1 Organisational structure Jan2003
Information is communicated at three levels within an organisation.
State these three levels. 3 marks
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13.2 Information Systems and Organisations Jun2003
(a) Describe what is meant by a management information system (MIS).
2 marks
(b) Explain why an organisation would implement an MIS. 3 marks
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13.3 Information flow & Personnel Jun2003
Companies rely on their information systems to provide good quality
information.
(a) Identify three different categories of users of information systems,
and state the level at which they operate. 6 marks.
(b) Describe four characteristics of good information. 8 marks.
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13.4 Information and Data Jan2003
Puregreens, a retailer of organic vegetables, have recently launched
a marketing web site. The e-mail response from the "contact us"
button has been overwhelming, so they are thinking of expanding into
selling on-line.
Discuss the implications of this, paying particular attention to the
following:
o methods of data capture that will be available for on-line or off-line
payment;
o the control and audit issues associated with this method of selling;
o the information needs of the management of this system;
o the additional information that might be generated.
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13.5 Management of change Jun2003
The introduction of an information system is likely to result in changes
to an organisation.
State three factors that will need to be managed to ensure a smooth
period of change. 3 marks
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13.6 Legislation Jun2003
Organisations that operate ICT systems have to comply with the relevant
legislation. Most have procedures to ensure that this happens.
(a) Describe three methods of enforcing and controlling data protection
legislation within an organisation. 6 marks.
(b) Describe three methods of enforcing and controlling software misuse
legislation within an organisation. 6 marks.
(c) Describe three methods of enforcing and controlling health and safety
legislation within an organisation. 6 marks.
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13.7 User support Jan2003
Describe, with the aid of examples, three different methods of providing
training in the use of software, and justify their use.
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13.8 ICT teams Jan2003
Large organisations often run their own system development projects,
collecting a number of suitably skilled people together to form the
development team.
Describe four characteristics of a good ICT development team. 8marks.
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13.9
Information and the professional Jun2003
(a) Explain what is meant by a code of practice. 3 marks
(b) Give one element that could be included in a code of practice, and
describe the benefit that a company would gain from it. 3 marks
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